Refund Policy
At MOMO Sports Life, we want you to be satisfied with your purchase. If you are not completely satisfied with a new MOMO Sports Life product, you may request a return within 30 days of purchase, subject to the conditions below.
Our return policy does not cover normal wear and tear, misuse, neglect, accidental damage, or damage caused by unauthorized modifications.
Returns & Exchanges
Because of the size and weight of our fitness equipment, original shipping and delivery fees are non-refundable.
All returns must be approved by MOMO Sports Life before being shipped back. Approved returns may include a return shipping charge, which is the responsibility of the customer.
Returned products must be:
- In good condition
- Returned with their original packaging where possible
- Complete with all included parts, accessories, and components
- Free from damage caused by misuse, neglect, or improper handling
Products that are damaged, incomplete, missing parts, or show signs of misuse may be subject to additional restocking fees or may not qualify for a refund.
Once an approved return has been received and inspected, any eligible refund will be issued to the original payment method.
How do I make a return?
To request a return, contact us at info@momosportslife.com and include:
- Your order number
- Product name
- Reason for the return
- Photos or videos when relevant
Our support team will review your request and provide return instructions if your return is approved.
Please do not send products back without prior authorization. Unauthorized returns may not be accepted.
Return shipping charges are the responsibility of the customer unless the return is due to an incorrect or defective product for which MOMO Sports Life has accepted responsibility.
For any questions regarding a return, contact us at info@momosportslife.com.
When Will I Receive My Refund?
Once your returned product has been received, our team will inspect it to confirm that it meets the requirements of this Refund Policy.
The inspection process may take approximately 3–5 business days.
After your refund has been approved and issued, your bank or payment provider may require up to 10–15 business days to process the refund and display it in your account.
We will send you a confirmation email once your refund has been issued.
How to Make an Exchange
Direct exchanges are available for products received defective, damaged, or incorrect.
Requests relating to defective or incorrect products should be submitted within 30 days of receiving your order.
To request an exchange, contact:
Please include your order number, a description of the issue, and photos or videos where applicable.
If you would like a different product for reasons unrelated to a defect or fulfillment error, please follow our standard return process. Once your return has been approved and processed, you may place a new order for your preferred product.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@momosportslife.com.
Please provide your order number and clear photos or videos showing the issue. Our team will review the case and work with you toward an appropriate resolution.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as MOMO Sports Life cannot be responsible for returned packages that are lost in transit without valid tracking information.
Please wait for return authorization and shipping instructions from our team before sending your product.
Contact Us
For questions about returns, refunds, or exchanges, please contact:
MOMO Sports Life
Email: info@momosportslife.com